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CSR Development Conference - Nov. 7-8, 2024 - Jefferson City/Online

November 7, 2024 11:00 AM - November 8, 2024 12:00 PM (CST)

Description

ATTENTION: PLEASE ENTER YOUR EMAIL ADDRESS IN THE "YOUR CONTACT INFORMATION" BOX BELOW AND CLICK "GO" TO VERIFY YOUR MEMBERSHIP AND RECEIVE MEMBER RATES. (YOU DO NOT NEED TO LOG IN.) IF YOU BELIEVE YOU ARE A MEMBER AND IT DOES NOT SHOW MEMBER RATES BELOW AFTER ENTERING YOUR EMAIL ADDRESS, PLEASE CONTACT OUR OFFICE BEFORE YOU REGISTER.

Hybrid: Online or MAIA Headquarters, Jefferson City

Online - GoToWebinar: 
You will receive the initial link to access the session 24 hours before the course begins. You will receive subsequent links approximately an hour before the beginning of the session. If you've never used GoToWebinar, please take the time NOW to check system requirements by clicking on this link. If your system is incompatible, you will need to reach out to your IT contact immediately and sort out any issues before the beginning of the course. 

Agenda:
Thursday, November 7
10:30 - 11 a.m.: Registration
11:00 a.m. - 12 p.m.: Networking Session & Lunch (in-person only)
12 - 4 p.m.: The Claims Department & Your Agency 
6 - 8 p.m.: Bowling at Strikers (Optional, $30/person) Includes soft drinks, pizza and 90 minutes of unlimited bowling.
Location: 2017 Christy Dr., Jefferson City

Friday, November 8
8 - 9 a.m.: How to Maintain Motivation & Increase Sales 
9 a.m. - 12 p.m.: Customer Experience and Your Agency

Instructor: Nikki Sherrill Wyatt 

Session Descriptions:
The Claims Department and Your Agency
This class will give you an inside look at a claims department. You will learn what the typical day looks like for adjusters at all levels. What challenges do adjusters face? How does claims management ensure that service is a priority for your clients? An agency and its staff should be concerned about the claims departments for their carriers since that may be the only interaction your clients ever have with a carrier. You will learn how to build a better relationship with claims adjusters and ensure your clients' claims experience is excellent. When the claims department and your agency work together, the happier your clients will be as well.
Approved for 4 property-casualty CE credits in Mo. and Kan.

How To Maintain Motivation and Increase Sales
Are you finding it hard to stay motivated or to increase your sales? Are you tired of hearing the word “NO!”? This class will discuss different avenues on how to obtain motivation and how to maintain that motivation. Learn what motivates you and how to use that to your advantage when it comes to insurance sales.
No CE.

Customer Experience and Your Agency
Ever wondered what exactly is Customer Experience and how it is measured? Why should you be concerned with Customer Experience within your agency? This class will explain Customer Experience to you and how you can maintain excellent Customer Experience scores with your customers. Learn how to service new customers and existing customers in order to retain their business and their loyalty. This session will also include a discussion on new technology that can assist to make sure your customers’ needs are met in a timely manner. 
Approved for 3 general CE credits in Mo. & Kan.

Hotel:

Best Western Plus Capital Inn
1937 Christy Dr.
Jefferson City, MO 65101
573-635-4175
MAIA has a contracted room rate of $110/night. All room reservations need to be in place by Oct. 10, 2024, to take advantage of the contracted rate. 

Location

MAIA Headquarters

Please park & enter from the back parking lot/entrance.

Pricing

Early-Bird Registration - $150
Regular Registration - $175

2nd Agent Early-Bird Registration - $125
2nd Agent Regular Registration - $150

Non-Member Registration - $300

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Contact Information

Missouri Association of Insurance Agents
Name: Laura Berendzen
Phone: (573) 893-4301
Email: lberendzen@moagent.org
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