BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:Central Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:Central Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20261105T110000 DTEND;TZID=America/Chicago:20261106T120000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:CSR Development Conference - Nov. 5-6\, 2026 - Jefferson City/Online DESCRIPTION:ATTENTION: PLEASE ENTER YOUR EMAIL ADDRESS IN THE "YOUR CONTACT INFORMATION" BOX BELOW AND CLICK "GO" TO VERIFY YOUR MEMBERSHIP AND RECEIVE MEMBER RATES. (YOU DO NOT NEED TO LOG IN.) IF YOU BELIEVE YOU ARE A MEMBER AND IT DOES NOT SHOW MEMBER RATES BELOW AFTER ENTERING YOUR EMAIL ADDRESS\, PLEASE CONTACT OUR OFFICE BEFORE YOU REGISTER.Hybrid: Online or MAIA Headquarters\, Jefferson City\n\nAgenda:\nThursday\, November 5\n10:30 - 11 a.m.: Registration \n11 a.m. - 12 p.m.: Networking Session & Lunch (in-person only)\n12 - 1 p.m.: Make Connections\, Expand your Network\n1 - 4 p.m.: Professional Presence: Confidence in Every Conversation \n6 - 8 p.m.: Bowling at Strikers (Optional\, $30/person) Includes soft drinks\, pizza and 90 minutes of unlimited bowling.\nLocation: 2017 Christy Dr.\, Jefferson CityFriday\, November 6\n8 - 9 a.m.: Break Through your Burnout: Don't Just Survive\, Thrive\n9 a.m. - 12 p.m.: Be a Change Leader Instructor: Julie Webb\n\nSession Descriptions:\nMake Connections\, Expand your Network\nBuilding on the connections made over lunch\, participants will gain the skills to effectively connect and build meaningful relationships. Through real-time practice using both social and in-person strategies\, you'll expand and nurture your network. Leave with the confidence to cultivate and leverage your relationships for both personal and professional growth. \nProfessional Presence: Confidence in Every Conversation\nThe learning continues with a practical workshop designed to help service professionals strengthen how they show up with clients and colleagues. We'll explore the core elements of executive presence (appearance\, communication\, and gravitas) with a strong focus on communication skills\, including verbal delivery\, written clarity\, navigating conflict\, and handling difficult conversations with confidence. Participants will leave with tools they can apply immediately to elevate their credibility\, influence\, and impact in every interaction.\nApproved for 3 ethics CE credits in Mo. & Kan.\nBreak Through your Burnout: Don't Just Survive\, Thrive\nLet's face it\, the insurance industry can be stressful rate increases\, unfavorable underwriting decisions\, and tough messages to communicate. Together\, we'll uncover the key differences between stress and burnout\, equipping you with the knowledge to recognize and address each effectively. You'll learn how to complete your stress cycle\, a crucial step in preventing burnout\, and explore strategies to achieve flow and rediscover purpose in your work. By the end of this session\, you'll walk away with practical tools to move beyond survival mode and embrace a thriving\, fulfilling professional life.\n\nBe a Change Leader\nChange within insurance agencies is constant. Regulatory updates\, carrier shifts\, technology adoption\, evolving client expectations\, and market pressures impact the day-to-day operations in an insurance agency. This course equips insurance professionals with the tools to lead organizational change responsibly and ethically. Participants will explore how to align transformation efforts with professional conduct standards. Emphasis is placed on values-driven decision-making\, transparent communication\, and maintaining client trust during periods of change.\nApproved for 3 ethics CE credits in Mo. & Kan.\n\nHotel Option:\nBest Western Plus Capital Inn\n1937 Christy Dr.\nJefferson City\, MO 65101\n573-635-4175\nMAIA has no contract or special rate with the hotel.\n\nCSR Development Conference Flyer\n\nCancellation Policy X-ALT-DESC;FMTTYPE=text/html:

ATTENTION: PLEASE ENTER YOUR EMAIL ADDRESS IN THE "\;YOUR CONTACT INFORMATION"\; BOX BELOW AND CLICK "\;GO"\; TO VERIFY YOUR MEMBERSHIP AND RECEIVE MEMBER RATES. (YOU DO NOT NEED TO LOG IN.) IF YOU BELIEVE YOU ARE A MEMBER AND IT DOES NOT SHOW MEMBER RATES BELOW AFTER ENTERING YOUR EMAIL ADDRESS\, PLEASE CONTACT OUR OFFICE BEFORE YOU REGISTER.

Hybrid: \;Online or MAIA Headquarters\, Jefferson City

Agenda:
Thursday\, November 5
10:30 - 11 a.m.: \;Registration
11 a.m. - 12 p.m.: \;Networking Session &\; Lunch (in-person only)
12 - \;1 p.m.: Make Connections\, Expand your Network
1 - 4 p.m.: \;Professional Presence: Confidence in Every Conversation  \; \;
6 - 8 p.m.: Bowling at Strikers (Optional\, $30/person) Includes soft drinks\, pizza and 90 minutes of unlimited bowling.
Location: 2017 Christy Dr.\, Jefferson City

Friday\, November 6
8 - 9 a.m.: Break Through your Burnout: Don&rsquo\;t Just Survive\, Thrive
9 a.m. - 12 p.m.: Be a Change Leader \;

Instructor: Julie Webb

Session Descriptions:
Make Connections\, Expand your Network
Building on the connections made over lunch\, participants will gain the skills to effectively connect and build meaningful relationships. Through real-time practice using both social and in-person strategies\, you&rsquo\;ll expand and nurture your network. Leave with the confidence to cultivate and leverage your relationships for both personal and professional growth. \;


Professional Presence: Confidence in Every Conversation
The learning continues with a practical workshop designed to help service professionals strengthen how they show up with clients and colleagues. We&rsquo\;ll explore the core elements of executive presence (appearance\, communication\, and gravitas) with a strong focus on communication skills\, including verbal delivery\, written clarity\, navigating conflict\, and handling difficult conversations with confidence. Participants will leave with tools they can apply immediately to elevate their credibility\, influence\, and impact in every interaction.
Approved for 3 ethics CE credits in Mo. &\; Kan.


Break Through your Burnout: Don&rsquo\;t Just Survive\, Thrive
Let&rsquo\;s face it\, the insurance industry can be stressful &ndash\; rate increases\, unfavorable underwriting decisions\, and tough messages to communicate. Together\, we&rsquo\;ll uncover the key differences between stress and burnout\, equipping you with the knowledge to recognize and address each effectively. You&rsquo\;ll learn how to complete your stress cycle\, a crucial step in preventing burnout\, and explore strategies to achieve flow and rediscover purpose in your work. By the end of this session\, you&rsquo\;ll walk away with practical tools to move beyond survival mode and embrace a thriving\, fulfilling professional life.

Be a Change Leader
Change within insurance agencies is constant. Regulatory updates\, carrier shifts\, technology adoption\, evolving client expectations\, and market pressures impact the day-to-day operations in an insurance agency. This course equips insurance professionals with the tools to lead organizational change responsibly and ethically. Participants will explore how to align transformation efforts with professional conduct standards. Emphasis is placed on values-driven decision-making\, transparent communication\, and maintaining client trust during periods of change.
Approved for 3 ethics CE credits in Mo. &\; Kan.

Hotel Option:
Best Western Plus Capital Inn
1937 Christy Dr.
Jefferson City\, MO 65101
573-635-4175
MAIA has no contract or special rate with the hotel.

CSR Development Conference Flyer

Cancellation Policy

LOCATION:Jefferson City MO 65109 UID:e.1907.1561063 SEQUENCE:3 DTSTAMP:20260710T205135Z URL:https://missouriassociationofinsuranceagentsiiaba.growthzoneapp.com/education-events/Details/csr-development-conference-nov-5-6-2026-jefferson-city-online-1839810?sourceTypeId=Hub END:VEVENT END:VCALENDAR